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Privacy Policy

Effective Date: October 13, 2026

1. Introduction

This Privacy Policy explains how FretGenius ("we," "us," or "our") handles information when you use our websites, our mobile apps, and related services (the "Service").

2. Information We Collect

  • Account and device identifiers: FretGenius does not require a username or password. We create a pseudonymous account using a randomly generated identifier and device identifiers provided by your operating system, so we can save your progress and restore it after a reinstall.
  • Practice and progress data: your practice results, learning progress, settings, and any onboarding answers you choose to give.
  • Microphone: features such as the tuner and microphone trainers process audio on your device to detect pitch. We do not upload or store your raw audio. We do collect the resulting practice results and technical diagnostics.
  • Purchases: subscription details such as plan, price, status, and transaction identifiers. Payments are processed by Apple, Google, or, for web purchases, RevenueCat and Stripe. We do not receive your full payment card details.
  • Support requests: your message, any contact details you provide, and technical details that help us respond.
  • Usage and technical data: how you use the Service, device and browser information, IP address, crash reports, and performance data. This may include recordings of app and website sessions, which can capture on-screen activity and text you enter.
  • Advertising and attribution data: information about the ads or links that led you to us, advertising identifiers where available, and events such as installs, trials, and purchases. For web purchases, this may include a hashed version of your email address.

3. How We Use Information

  • To provide the Service, including saving your progress and personalizing practice.
  • To process and manage subscriptions.
  • To respond to support requests.
  • To understand how the Service is used and improve it.
  • To find and fix bugs and keep the Service secure.
  • To measure the effectiveness of our advertising.
  • To comply with legal obligations.

4. How We Share Information

We share information only as needed with:

  • Service providers that help us operate the Service, such as hosting, analytics, crash reporting, customer support, and AI service providers. They may use the information only to provide their services to us. Daily Coach practice plans are generated by AI service providers from your practice statistics, without your name, email address, or account identifiers.
  • Payment and app store providers: Apple, Google, RevenueCat, and Stripe.
  • Advertising, analytics, and measurement partners: Google, Meta, TikTok, and Singular, which may use cookies, SDKs, or similar technologies on our websites and apps and may use the information under their own privacy policies.
  • Others when required: to comply with the law, protect rights and safety, or as part of a merger, acquisition, or sale of assets.

We do not sell your personal information for money.

5. Cookies and Similar Technologies

We and our partners use cookies, local storage, and similar technologies to operate the Service, remember your preferences, analyze usage, and measure advertising. You can block or delete cookies in your browser settings.

6. Legal Bases

Where laws such as the GDPR or Brazil's LGPD apply, we process information to provide the Service you request, for our legitimate interests in operating, improving, securing, and promoting the Service, to comply with legal obligations, and with your consent where required.

7. International Transfers

We and our providers may process information in countries other than your own, including the United States and the European Union, using appropriate safeguards where required.

8. Retention and Security

We keep information for as long as needed for the purposes described in this policy, including to provide the Service and meet legal obligations, and then delete or anonymize it. We use reasonable safeguards to protect information, but no system is completely secure.

9. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your information, to object to or restrict certain processing, to opt out of targeted advertising, and to withdraw consent. To make a request, contact us at support@fretgenius.app. Because accounts are pseudonymous, we may ask for details that help us find your data. You may also complain to your local data protection authority.

You can turn off microphone and notification permissions in your device settings and reset your advertising identifier where your device supports it.

10. Children

The Service is not directed to children under 13, or the minimum age required where you live. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes

We may update this policy from time to time. We will post the new version on this page and update the Effective Date above.

12. Contact

Questions about this policy? Contact us at support@fretgenius.app.